More About ZCASH
Cancellation & Refund Policy
At ZCASH, we strive to provide a smooth and transparent experience to our customers. Since the products sold on our platform are digital gift cards and e-gift vouchers, certain cancellation and refund limitations apply. Please read this policy carefully before making a purchase.
๐ 1. Nature of Products
๐ณAll products sold on ZCASH are digital gift cards / vouchers.
๐ฆThese are digital products, not physical items.
๐ฉGift cards are delivered electronically via Email / User Account.
๐ซ 2. Cancellation Policy
โDue to the digital nature of the products:
- - Cancellation is not allowed after successful delivery
- - Orders cannot be modified once payment is successful
- - Brand or amount selected incorrectly by the customer is not eligible for cancellation
๐ 3. Refund Policy (Non-Refundable Cases)
๐ซRefunds are NOT applicable in the following cases:
- - Gift card once issued or delivered
- - Partially or fully redeemed gift cards
- - Incorrect brand, denomination, or quantity selected by the customer
- - Customer's failure to use the gift card within its validity
- - Non-delivery due to incorrect email ID or mobile number provided by the customer
โ 4. Refund Policy (Eligible Cases)
๐ฐRefunds are applicable only in the following situations:
- - Failed transaction where the amount is debited but gift card is not issued
- - Duplicate / double payment for the same order due to technical issues
๐Refunds are subject to verification and approval by ZCASH.
๐ณ 5. Refund Method & Timeline
๐Refunds are processed only to the original payment method used during purchase (UPI, Card, Wallet, etc.).
โฑ๏ธRefund processing time may take 5โ7 working days after approval.
๐ฆZCASH is not responsible for delays caused by banks or payment gateways.
๐งพ 6. Refund Request Requirements
๐ฉTo request a refund, customers may be required to share:
- - Order ID
- - Registered email ID or mobile number
- - Transaction ID
- - Payment screenshot or proof
๐งRefund-related communication will be done via email only.
โ๏ธ 7. Company Rights
๐ZCASH reserves the final right to approve or reject any refund request.
๐Decisions made by ZCASH regarding refunds shall be final and binding.
๐ 8. Contact for Cancellation & Refund Support
For refund or cancellation-related queries, please contact:
๐งEmail: zcashfinservpvtltd@gmail.com
๐Response Time: Within 24โ48 working hours
๐ 9. Policy Updates
๐ZCASH reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice.
๐Continued use of the website implies acceptance of the updated policy.